We make decisions all day long. Some are simple (froot loops or cheerios?) while others can be quite complex (quit my job or stay?) Some internet sources say it could be as many as 35,000 per day, which obviously includes all the simple decisions. How can we get better at making the tough decisions without […]
“I hate my job.” That’s all he said. Then he just sat there with a blank stare focused somewhere between me and the back wall. It’s a look I’d seen before… but I was the one wearing it back then. Have you been there before? It’s not a fun place. But, you do have choices. […]
Nobody answers their phone anymore and they never return a cold call voice mail! Right? I’d beg to differ. iSpeak has been using outbound calling for almost 15 years now and we still see positive results. Much of what I share below was learned from Dara, our Sr. Sales Consultant. She’s the highest caliber professional in […]
I’ve always loved the wisdom found in a short statement. In keynote speaker terms, we call these “sticky statements.” If you’re speaking to an audience and you make a statement that causes everyone to write it down, you just gave them a sticky statement. As we’ve brought the first quarter of 2018 to a close […]
My son had his eyes set on the biggest stuffed animal, but throwing the balls into the basket was not going to be as easy as it appeared. After three failed attempts at tossing the balls he looked up at me and said, “I want to try again.” I could see where this was going. […]
I coach my students to remove “hedging” phrases when speaking, and I get asked, “Why is that so important?” Hedging phrases are non-committal to the audience. These phrases show hesitancy in your thoughts and actions. Your audience will subconsciously interpret these phrases as a lack of confidence on your part. Your audience may even see you […]
During my college years, I’m ashamed to admit it, but I was self-centered. It was all about me. For an infant or a small toddler to think this way, you’d probably expect it. But, as a college-aged student, it just looks selfish. Not a great way to meet new friends. Since that time I’ve discovered […]
I bet you didn’t think I’d drop that deep question on you so early in the morning! Don’t worry, I’m not going to get all philosophical here on you. Pondering an answer to this question could take a couple lifetimes! So, let me tell you why I bring it up… It’s the foundation for anyone in […]
Providing constructive feedback to the people I coach can be challenging for several reasons. For my students, it can be difficult for them to receive feedback from someone they’ve just met! They know I’m going to point out areas in need of improvement. This creates feelings of exposure and vulnerability. Here’s how I approach the coaching in 4 steps. As a […]
