“Hey, I’ve got a question for you… with all the travel you do, how do you and your wife keep your marriage strong?” The conversation just got real. I asked my good friend that question right after we finished talking about the Cowboys vs. Eagles game. My friend and his wife have a strong marriage […]
My student pulled me aside during the break and asked me “What are leaders reading today?” Without giving me a chance to respond, he followed it quickly by asking a second question, “What should I be reading to improve my communication as a leader?” The question he had for me is one I think about […]
During my college years, I’m ashamed to admit it, but I was self-centered. It was all about me. For an infant or a small toddler to think this way, you’d probably expect it. But, as a college-aged student, it just looks selfish. Not a great way to meet new friends. Since that time I’ve discovered […]
I was listening to two managers in my workshop when he said it. They were doing a role-play exercise and focusing on coaching style questions but it was obvious to me now, this manager didn’t quite get it yet. I heard him ask, “Did you ask Jenna from Marketing to help with this?” The response […]
“Well, that guy’s an idiot.” He said it so matter-of-fact. As if he were pointing out the color of the car we were riding in. It was stated as if “Everyone knows it. It’s common knowledge and everyone agrees with me.” Wow. That’s a strong opinion. I couldn’t help myself. I just had to ask one […]
My concern for the upcoming event increased when I asked the executive how their organization defined leadership. His response was, “Well, you really can’t define leadership because there isn’t just one definition. Everyone has their own definition.” Hmmm…. How do you teach something you can’t explain simply? It’s the job of senior leadership to remove the […]
Dan finished his presentation in my workshop and now he’s looking at me for feedback. My first suggestion is to limit his caged-lion pacing back and forth. His immediate response, “Oh, I know I do that. That’s just me. Everybody knows I do that. It helps me think when I’m moving.” For Dan, I could tell, […]
Have you ever caught yourself making a statement like, “I don’t call on that customer because they only buy from big vendors.” Or maybe you’ve said, “I’m not going to bring that up in the meeting because she’ll just shoot it down again. She never appreciates my ideas.” Or maybe you’ve thought, “That guy needs to […]
You were expecting a call from your prospect yesterday and it never came. Immediately, the speculation in your mind begins to torment you. “What happened? Why haven’t they called? What did I do wrong?” Every question points you toward a feeling of loss. This is the voice of resistance and it’s your first mental hurdle. […]
Imagine an audience of 1,500 medical device salespeople in Las Vegas at their national sales conference. The speaker is introduced as a leading authority on cardiovascular disease. She begins with a request, “I want you to look around. Look at the people around you. In particular, look at the person to your left, your right, the person […]
