I’ve noticed a trend in our customers’ professional development requests. This trend began about 4 years ago. What I found interesting was that each customer was working on the same specific need. This specific need was actually created by an entire generation. That generation is the Baby Boomer Generation. The Coming Storm Baby Boomers are retiring […]
I coach my students to remove “hedging” phrases when speaking, and I get asked, “Why is that so important?” Hedging phrases are non-committal to the audience. These phrases show hesitancy in your thoughts and actions. Your audience will subconsciously interpret these phrases as a lack of confidence on your part. Your audience may even see you […]
I’ve had my struggles with relationships and I’m definitely no saint. Maybe that’s what led me to Dr. John Gottman’s research in the first place. Relationships aren’t easy, but that’s also what makes them so rewarding when they’re working well! What I appreciated most from Dr. Gottman’s research are the four predictors he found for […]
It was a conversation for the ages! My family and our dear friends from Dublin were all seated around their dining table in Ireland. The conversation was full of laughter, questions, tears, intrigue, and dreams. We were swimming in deep waters and we loved it. But what was it exactly that made this 3-hour conversation […]
The Christmas story can be found in two of the gospels, Matthew and Luke. Most of the readings we’ve heard on the Christmas story include excerpts from both of them. While I love them both, the story from Luke has always been my favorite. I guess it’s because Luke was a physician and gathered his […]
I asked my class, “What are the two most valuable pieces of property on the Monopoly board?” Someone usually responds with “Park Place and Boardwalk!” If you own those two pieces of property, what would you put on them? I’m guessing hotels! When you have prime property, you always think carefully about what you want […]
“I didn’t get the promotion.” Not the words I’d want to hear from him. When you’re coaching others on their communication, word choice can play a huge role in how other people perceive them. One of the areas I focus on when coaching others in communication are what I call the gray words. Do you […]
“No, seriously… what am I supposed to do with my hands?” My student asked this cliche question I’ve heard numerous times. Each time I hear it I can’t help but think of Will Ferrell in the Talladega Nights Movie. I had only one answer for my student. “Move them with purpose.” Then he said, “How […]
As we finish up the Thanksgiving week I couldn’t help but think about gratitude. I’ve done my best over this week to focus on what I’m grateful for each day. In the good and in the bad, there is always a reason to be grateful. I’ve collected 11 quotes on gratitude for this week’s blog. […]
Angela entered my office for her exit interview. This was probably going to end in a few tears and a hug. Angela had been with us for a couple years and she was absolutely phenomenal with her accounts. They all loved her and we loved having her on the team. But, she had an amazing […]
