When I begin a communication workshop the topic of first impressions always comes up. We start by defining the three areas of impression your audience will have of you. One student will usually say, “So I just need to make sure that when I start speaking I’m demonstrating all three of these, right?” Well, the answer […]
It’s Wednesday and I’m in St. Louis getting some work done in my hotel room before I speak this afternoon for my customer. When I opened my Blogging Dashboard I noticed something… this is my 100th weekly blog post. That’s two years, almost 100,000 words, and the equivalent of two published books. I paused for […]
My son had his eyes set on the biggest stuffed animal, but throwing the balls into the basket was not going to be as easy as it appeared. After three failed attempts at tossing the balls he looked up at me and said, “I want to try again.” I could see where this was going. […]
It was a conversation for the ages! My family and our dear friends from Dublin were all seated around their dining table in Ireland. The conversation was full of laughter, questions, tears, intrigue, and dreams. We were swimming in deep waters and we loved it. But what was it exactly that made this 3-hour conversation […]
I asked my class, “What are the two most valuable pieces of property on the Monopoly board?” Someone usually responds with “Park Place and Boardwalk!” If you own those two pieces of property, what would you put on them? I’m guessing hotels! When you have prime property, you always think carefully about what you want […]
As we finish up the Thanksgiving week I couldn’t help but think about gratitude. I’ve done my best over this week to focus on what I’m grateful for each day. In the good and in the bad, there is always a reason to be grateful. I’ve collected 11 quotes on gratitude for this week’s blog. […]
Angela entered my office for her exit interview. This was probably going to end in a few tears and a hug. Angela had been with us for a couple years and she was absolutely phenomenal with her accounts. They all loved her and we loved having her on the team. But, she had an amazing […]
My friend Jenny lowered her voice and leaned in to deliver the line of dialogue Bill had spoken to her just an hour earlier, “Get your feet off of MY DESK!” Bill was our new Regional VP and in just a few short weeks, he’d already gained a reputation of ruling with an iron fist. […]
This week I finished a book on my flight back from Seattle. The Like Switch is by retired FBI Agent Dr. Jack Schafer. I love reading about people who use communication skills to navigate tense situations. I can’t think of a more tense situation than international espionage! Dr. Schafer shared tactics used by the FBI to gain […]
I love the modern superhero films from Marvel and DC because they seem to take us deeper into the character development and motives that made the heroes who they are today. Superman always fought for “truth, justice, and the American Way.” But I have one problem with that… Where did Superman get his definition of […]
