As we finish up the Thanksgiving week I couldn’t help but think about gratitude. I’ve done my best over this week to focus on what I’m grateful for each day. In the good and in the bad, there is always a reason to be grateful. I’ve collected 11 quotes on gratitude for this week’s blog. […]
Angela entered my office for her exit interview. This was probably going to end in a few tears and a hug. Angela had been with us for a couple years and she was absolutely phenomenal with her accounts. They all loved her and we loved having her on the team. But, she had an amazing […]
My friend Jenny lowered her voice and leaned in to deliver the line of dialogue Bill had spoken to her just an hour earlier, “Get your feet off of MY DESK!” Bill was our new Regional VP and in just a few short weeks, he’d already gained a reputation of ruling with an iron fist. […]
We were presenting our quarterly sales updates to our executives and most of us were not looking forward to it. No matter how well your quarterly numbers were, it always seemed like an interrogation. Afterwards I felt like one salesperson got off easy because he didn’t get any tough questions. Later I found out from […]
This week I finished a book on my flight back from Seattle. The Like Switch is by retired FBI Agent Dr. Jack Schafer. I love reading about people who use communication skills to navigate tense situations. I can’t think of a more tense situation than international espionage! Dr. Schafer shared tactics used by the FBI to gain […]
I love the modern superhero films from Marvel and DC because they seem to take us deeper into the character development and motives that made the heroes who they are today. Superman always fought for “truth, justice, and the American Way.” But I have one problem with that… Where did Superman get his definition of […]
I’ve always enjoyed sharing stories when I speak. Unfortunately, when I started telling stories over 25 years ago, they weren’t nearly as engaging as they are today. I know I’ve still got plenty of room to improve, but you can trust me when I say, they’ve gotten much better! This is thanks to the generous […]
Last week we looked at the 7 Deadly Sins in Conversations. Rather than just avoiding those 7 to be a better conversationalist, we’ll look at the 5 virtues of outstanding conversationalists. If we can all focus on these 5 when we’re blessed by someone else’s company, the relationship will prosper because of it. Just as […]
First of all, please hear me, I’m no saint and I know it. What you’re about to read in this article, I’m guilty of them all and I know it. But one thing I also know about me… I’m an observer. It’s what I do. It’s what I get paid to do! I’m a professional […]
Everyone looked at him and waited to hear his response. All nine people in the conference room had their attention fixed on one person. After a brief but dramatic pause, he began to speak with a calm voice and a solid solution. The rest of the group seemed transfixed as they listened. It was hard […]
